SAP CRM Functional Training

SAP CRM Training

It provides quick and effective solutions. SAP Caters need of different market segment small, medium and global organization. SAP CRM helps in making better relationship management.SAP CRM is deployed step by step. It provides customer loyalty by building end to end business solutions. It is used by sales, marketing and finance . It helps in finding feedback. It helps in customer retention and increase repurchasing rate which in turns increases no. of customers. In it database is very accurate. We can trust SAP CRM for achieving customer’s loyalty. CRM could be the best in terms of maintaining and gaining customer. Good Customer service is the only reason because of which companies want to go for SAP CRM. For big companies it is highly impossible to cater each individual requirement that’s why they go for CRM. If company gets negative feedback they can take appropriate action and hence can improve goodwill in the market. It helps in product/service analysis. It also helps in inventory management.

Marketing capabilities include:

Marketing resource and brand management, Campaign management, Segmentation and list management, Real-time offer management, Loyalty management, E-marketing

SAP CRM sales capabilities include:

Sales, E-commerce, Interaction center, Partner channel management, Real-time offer management

Capabilities for IT service include:

SAP IT Service Management, Interaction center, Business communication management

SAP CRM Web channel capabilities include:

E-marketing, E-commerce, E-service, Web channel analytics

SAP CRM service capabilities include:

Service, Interaction center, Business communication management, Real-time offer management, Partner channel management, E-service

Course Information

  • Course Duration : 40 Hours
  • Training Timings : Week days 1-2 Hours per day (or) Weekends: 2-3 Hours per day
  • Training Method : Instructor Led Online Training
  • Study Material : Soft Copy

Prerequisite

Instructor Led SAP CRM Online Training

Flexible Time At Your Convenience

Over 10,000+ Professionals Trained Across 35 Countries

24×7 Live Support via Chat, Mail and Phone

Corporate Training and On-Job Support


Course Content

•Why SAP CRM

•Fundamentals and architecture of SAP CRM

•CRM Master data:

oAccount Management

BP Grouping

Number ranges

BP roles

BP relationships

Other configuration and SPRO Settings for BPs

PIDE settings related to BP replication from ECC system

oOrganizational model

Org Units

Positions

Org Data Determinations

•Product master

oProduct Hierarchy

oProduct Category

oSet types

oAttributes

•CRM business transactional processing:

•Generic functions in business transactions

Partner Processing

Org Determination

Status Management

Date Management

Text Management

Action profile

Pricing Fundamentals

•CRM Middleware

Bdoc Messages

Inbound Queues

Outbound Queues

Admin Console

Initial Load

Delta Load

Request Load

Object Management

•Web Client UI

•Business Role

•Navigation bar profiles

•Technical Profiles

•Function profiles

•Layout profile

•Role configuration key

•Business Role assignments

•Quotation management

•Opportunity management

•Order management

•Copying control

•Pricing in SAP CRM Sales

•Sales Contract Management

•Activity management

Business Activities

Tasks

•Service Master Data

oInstalled base management

oIndividual objects

•Service contract processing

oService agreements

oService contracts

•Service order processing

oService confirmation

oService billing

oERP Integration

• Marketing Planning & Campaign Management

• Market Segmentation

• Personalized Mail Forms

• Marketing Calendar

• Campaign Execution

• External List Management

• Lead Management

• Product Proposals

•ASAP Methodology

•Implementation process

•Support activities

•FAQs


Reviews

Amitesh

Enjoyed the learning and the instructor was of great help. Must say SAP BPC training was fruitful and will surely help me in my current job.

SAP BPC

5.0
2017-09-03T10:39:19+00:00

SAP BPC

Enjoyed the learning and the instructor was of great help. Must say SAP BPC training was fruitful and will surely help me in my current job.

Vivek

SAP GTS trainer was really good. He had the command on the subject and explained the concept well. I will surely recommend anyone who want to learn SAP GTS to gronysa.

SAP GTS

5.0
2017-09-04T06:51:45+00:00

SAP GTS

SAP GTS trainer was really good. He had the command on the subject and explained the concept well. I will surely recommend anyone who want to learn SAP GTS to gronysa.
5.0
2


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